SHIPPING POLICIES
Website shipping calculations occasionally do not add up correctly due to package sizes and combinations of the product(s) ordered. If the amount quoted online seems to be incorrect, please email us at office@michaeltrapp.com for confirmation. We will email you with your options and the confirmed final shipping cost(s).
For items that are larger or heavier than permitted by standard UPS, USPS, DHL and FedEx carriage, Michael Trapp, Inc. will obtain a shipping quote from the freight shipping company that best suits the delivery. For all fragile and oversized/overweight items, Michael Trapp, Inc. charges an additional handling fee for the preparation of these shipments. All shipping and handling charges will be paid directly to Michael Trapp, Inc before dispatching the item(s).
If you wish to use your own shipper, a handling fee, for the preparation of the items will be added to your invoice. After payment, please email office@michaeltrapp.com to make an appointment for pick up at least 3 business days in advance. Our warehouse is open by appointment only and is offsite.
Please inspect your shipment, immediately upon receipt. All damaged packages must be documented with the carrier (FedEx, UPS, DHL, USPS, etc.). Please do not open a damaged package without taking pictures & contacting the carrier first. Failure to document any claimable damages may void carrier insurance. For specific claim requirements please visit the carriers' website. "Porch theft", "Failed Deliveries" & "Courier Incorrect Address Deliveries" are not claimable.
RETURN POLICY
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In the event a return is necessary, please contact the office at (860) 672-6098 for a return authorization number.
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Items must be returned within 30 days from the date of purchase.
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Pending the reason for the return, the customer shall be responsible for the return shipping, with full insurance, as well as 12% to 20% restocking fee for all returned items.
All items are sold in as-is and as-found condition. Condition details are for descriptive purposes only and Michael Trapp, Inc. is not responsible for errors and/or omissions.